We’ve divided the Frequently Asked Questions into three sections. Please click on the section that most likely contains your question.
FAQ - Bottles & CapsFAQ - PrintingFAQ - Order ProcessingThe following are Frequently Asked Questions about our Bottles and Caps
Why California Springs?
California Springs has been manufacturing water bottles for over 20 years. Experience ensures that we know what we are doing and the job gets done right.
Why are California Springs bottles sometimes more expensive than other bottles?
First of all, this is not the case. We offer our American Value promotional line of Bottles that are superior in quality to other promotional bottles in the marketplace, yet cost the same or less. If you compare features to features, you’ll find that our Basic and Premium lines of bottles are very price competitive. Ask the end user to compare the feel, the look, the printing and the built-in quality of our California Springs Bottles to anything else they’ve seen, touched or used and they will always make the right choice.
How many bottle colors does California Springs offer?
Currently we offer more than 50 colors of bottles and a matching number of Cap colors. Please click on 50+ Colors for the current list.
What is the difference between Stock Colors and Custom Colors?
Our stock colors are frosted clear, white, black, red, reflex blue and metallic silver. We also offer over 50 different custom colors. "Already included in the Custom Color bottle pricing"
What if you don’t have the exact bottle color I need? Can I have bottles and caps made in my own special color?
Yes. There is a minimum order of 2500 bottles.Price would be the same as a Custom Color. Another option would be to select a white bottle and used the colored ink, to add in a splash of color to the product. We PMS match our ink colors.
Why does Crystal Clear cost so much more than Frosted Clear?
Most of our bottles are made of LDPE Plastic (Please see definitions below) and crystal clear (glass) clarity is not available in LDPE. Our crystal clear bottles are made of PVC which is a more costly material.
Is a Cap the same as aLid?
Yes. A cap by any other name Lid, Top,Closure) is still a Cap in all of our published information. And by the way, the Stopper is called a Poppet.
What is a DuoFlowTM Cap?
Some people only want a sip of water at a time. Others want to get as much as possible as fast as possible. Our triple locking, leakproof DuoFlowTM system adjusts from a squirt to a mouthful. For complete details please click DuoFlowTM Caps. What is the advantage of a “Tethered” Cap?
Our Classic and SuperTwister Series bottles come with tethered DuoFlowTM Caps. The reason is simple yet fundamental to the bottles use as a promotional product. If the end user loses the Cap, They throw the bottle away. If they throw away the bottle, they throw away the advertising message as well. Not a good thing!
Can the bottle and cap be two different colors?
Yes.
Is there an extra cost for contrasting color caps?
There is no extra charge for contrasting color caps. We suggest matching one of your ink colors to the cap color for best results.
Does the bottle come with the Cap already on or do I have to assemble it myself?
All California Springs bottles are shipped fully assembled.
How many styles and sizes of bottles are in the California Springs line?
We offer 17 bottles sizes in 24 Bottle Styles. Please click on Wide Assortment.
What kind of Plastics are used in California Springs Bottles?
We use several different kinds of plastics depending on the application and end use.
LDPE - Our Mini Series, Classic Series, SuperTwister and Xtreme Series bottles all use LDPE (Low Density Polyurethane). LDPE has the feel of quality and is soft and easy to squeeze (important for a “Squeeze” bottle!). HDPE - Our AV Series promotional bottles use HDPE (High Density Polyurethane). It uses less material, and the material itself costs less than LDPE resulting in a lighter weight, less expensive ... and hard to squeeze bottle. Our Transport bottle is made of a blend of HDPE and LDPE in order to hold the shape of the hole that holds the stress ball or toy. PVC - Our Crystal Clear Bottles are made of PVC (PolyVinylCloride). It provides the clarity that the polyethylene bottles cannot. It is more durable than the PP and PET materials used by the bottled water and beverage container folks. PC - Polycarbonate bottles are currently quite popular. They claim to be virtually unbreakable and are odorless and do not add to the taste of the beverage contained. Only draw back is the inconvenience of use (Cap must be taken off and replaced before and after every drink is taken). This is a range of bottles made for California Springs in Asia. The following are Frequently Asked Questions about our Printing:
Why are multiple ink colors so important?
Just the addition of a second ink color raises the perceived value and effectiveness of an item dramatically. When one of the ink colors matches the cap color it adds even more excitement to the product. An effective use of color is a wise investment. The more attractive an item is, the longer it will stay in use and the longer the advertising message will be seen!
Can I print in multiple locations on a bottle for no extra charge?
Yes. We do not charge per location, but per ink color.
What is the imprint area?
Please click on Artwork Guidelines. I varies from product to product. Ask you customer service representative for the specs on the particular product you are interested in.
Do you provide imprint art templates?
Yes. Click Silkscreen Layout Templates for details.
What are “Running costs”?
“Running Costs” are charges for additional ink colors. First ink color is included in the bottle cost.
How much are they?
Our running cost is $0.25 (V) per ink color.
What ink colors can I use?
Any ink color in the Pantone PMS color book.
For two color printing we can print at any quantity. For three or more spot colors and for 4-Color Process the minimum order size is 500 bottles
How many ink colors can I use? We can print up to 8 spot colors or in 4-Color Process with perfect registration. What is 4-Color process? This is a printing process by which we can print multiple colors by using just 4 “process” ink colors. 4-Color process is necessary for photographic reproductions and ... since we charge per ink color, it is more cost efficient that printing with 5 or more spot colors. Click 4-Color Process for details. When should I consider using 4-Color process? When a photographic reproduction is necessary or when the logo or image contains more than 4 colors. Can I get my logo in a different color in the same order? ... or is each logo color a new order? Yes. You can get your logo in different colors for an ink color changing charge of $20 (g) per ink color, and a 100 bottle per ink color minimum. How can I see a sample of what I’m getting before I buy? Free random sample from distributor Free virtual sample with your logo (computer file) Free color paper print out of sample with your logo Pre-Production printed sample with your logo - click General Information for details. What is “Camera Ready” Art? “Camera Ready” art is art that is in it’s final form ... ready to face the camera (or computer) for transferring the image to film and then to the silk screen for printing. What if I don’t have “Camera Ready” art? We can make your art camera ready. There is no charge for the first 1/2 hour of artist time* click Artwork Guidelines for details. What is the best way for me to get my art to California Springs for printing? Art files can be emailed to “art_dudes@californiasprings.com or it can be sent by mail on CD, Zip Disk, or Floppy. What is the best format for me to use in creating my art? Please click Artwork Guidelines for complete information. How do I prepare art for Custom Lenticular? Please click Artwork Guidelines for complete information. The following are Frequently Asked Questions about Order Processing What are your office hours? Our office hours are 7:00 AM to 5:00 PM Pacific Time - Monday - Friday. Our telephone switchboard is open to receive messages 24/7. What’s the minimum order?
The order size is on the final product pages in our website. It varies by product.
How do I submit my order? California Line products are sold through promotional product distributors. If you are an end user, you will need to place your order through your distributor. If you are a Distributor, please send us an order in any form, and by any conveyance you choose. Once we receive your order, we enter it into the system and send you back an order confirmation. We do require that you sign the order confirmation to begin the order process. If you do not receive an order confirmation within 24 hours of sending us your purchase order, please give us a call as it is likely that your purchase order didn’t make it to us. What is your turn around time? It varies by product.Our imprinted bottles are on either a 9 or 21 day production schedule. We make most of them from scratch in our shop. If you need shipment is less time we can frequently produce the products quicker. Give us a call to see if we can meet your needs. Do you accept Rush orders? Yes. Rush order charges may apply. Please consult your customer services representative. How do I pay for my order? California Line products are sold through distributors. Distributors, please contact our credit department for detailed information and a credit application. How much does the freight cost? Freight costs vary upon quantity, distance and how quickly you need to get it there. Please contact our customer service department for a shipping estimate for your order. What freight carriers do use? Unless specified by our clients, we ship most orders by UPS ground. Larger orders are shipped by common carrier or rail. From where do you ship? Our factory and distribution center is located in Southern California. All items are quoted FOB Santa Fe Springs, California 90670. Who pays the freight? All of our products are sold FOB Factory. Our clients pay the freight. Where can I find your shipping weights and carton dimensions? They can be found in our catalogs and on this website. Or you can always call your customer service representative to get them. . Can I split the shipment between several destinations? Yes. There is a $10 per destination, per order service charge for doing this. Can you package the bottles in individual bags, boxes or with peghook hanging cards? Yes We Can! There will be a small labor fee per bottle depending on the complexity of the work plus the cost of materials if furnished by California Line. Can you supply UPC codes on the bottles? Yes We Can! There is a cost of 7¢ (g) per bottle plus the cost of the sticker. Can you fill the bottles with my business card, catalog, premium, candy, etc.? Yes We Can! There will be a small labor fee per bottle depending on the complexity of the work. What are over runs and under runs? Sometimes during production, extras are made or there are errors and less are made. We reserve the right to ship up to 5% more or less for any order.
We’ve divided the Frequently Asked Questions into three sections. Please click on the section that most likely contains your question.
FAQ - Bottles & Caps
FAQ - Printing
FAQ - Order Processing
The following are Frequently Asked Questions about our Bottles and Caps
Why California Springs?
California Springs has been manufacturing water bottles for over 20 years. Experience ensures that we know what we are doing and the job gets done right.
Why are California Springs bottles sometimes more expensive than other bottles?
First of all, this is not the case. We offer our American Value promotional line of Bottles that are superior in quality to other promotional bottles in the marketplace, yet cost the same or less. If you compare features to features, you’ll find that our Basic and Premium lines of bottles are very price competitive. Ask the end user to compare the feel, the look, the printing and the built-in quality of our California Springs Bottles to anything else they’ve seen, touched or used and they will always make the right choice.
How many bottle colors does California Springs offer?
Currently we offer more than 50 colors of bottles and a matching number of Cap colors. Please click on 50+ Colors for the current list.
What is the difference between Stock Colors and Custom Colors?
Our stock colors are frosted clear, white, black, red, reflex blue and metallic silver. We also offer over 50 different custom colors. "Already included in the Custom Color bottle pricing"
What if you don’t have the exact bottle color I need? Can I have bottles and caps made in my own special color?
Yes. There is a minimum order of 2500 bottles.Price would be the same as a Custom Color. Another option would be to select a white bottle and used the colored ink, to add in a splash of color to the product. We PMS match our ink colors.
Why does Crystal Clear cost so much more than Frosted Clear?
Most of our bottles are made of LDPE Plastic (Please see definitions below) and crystal clear (glass) clarity is not available in LDPE. Our crystal clear bottles are made of PVC which is a more costly material.
Is a Cap the same as aLid?
Yes. A cap by any other name Lid, Top,Closure) is still a Cap in all of our published information. And by the way, the Stopper is called a Poppet.
What is a DuoFlowTM Cap?
Some people only want a sip of water at a time. Others want to get as much as possible as fast as possible. Our triple locking, leakproof DuoFlowTM system adjusts from a squirt to a mouthful. For complete details please click DuoFlowTM Caps.
What is the advantage of a “Tethered” Cap?
Our Classic and SuperTwister Series bottles come with tethered DuoFlowTM Caps. The reason is simple yet fundamental to the bottles use as a promotional product. If the end user loses the Cap, They throw the bottle away. If they throw away the bottle, they throw away the advertising message as well. Not a good thing!
Can the bottle and cap be two different colors?
Yes.
Is there an extra cost for contrasting color caps?
There is no extra charge for contrasting color caps. We suggest matching one of your ink colors to the cap color for best results.
Does the bottle come with the Cap already on or do I have to assemble it myself?
All California Springs bottles are shipped fully assembled.
How many styles and sizes of bottles are in the California Springs line?
We offer 17 bottles sizes in 24 Bottle Styles. Please click on Wide Assortment.
What kind of Plastics are used in California Springs Bottles?
We use several different kinds of plastics depending on the application and end use.
LDPE - Our Mini Series, Classic Series, SuperTwister and Xtreme Series bottles all use LDPE (Low Density Polyurethane). LDPE has the feel of quality and is soft and easy to squeeze (important for a “Squeeze” bottle!).
HDPE - Our AV Series promotional bottles use HDPE (High Density Polyurethane). It uses less material, and the material itself costs less than LDPE resulting in a lighter weight, less expensive ... and hard to squeeze bottle. Our Transport bottle is made of a blend of HDPE and LDPE in order to hold the shape of the hole that holds the stress ball or toy.
PVC - Our Crystal Clear Bottles are made of PVC (PolyVinylCloride). It provides the clarity that the polyethylene bottles cannot. It is more durable than the PP and PET materials used by the bottled water and beverage container folks.
PC - Polycarbonate bottles are currently quite popular. They claim to be virtually unbreakable and are odorless and do not add to the taste of the beverage contained. Only draw back is the inconvenience of use (Cap must be taken off and replaced before and after every drink is taken). This is a range of bottles made for California Springs in Asia.
The following are Frequently Asked Questions about our Printing: